Erjavec, Hana Šuster, Tanja Dmitrović, and Petra Povalej Bržan. “Drivers of Customer Satisfaction and Loyalty in Service Industries”. Journal of Business Economics and Management 17, no. 5 (October 27, 2016): 810-823. Accessed November 23, 2024. https://btp.vgtu.lt/index.php/JBEM/article/view/2270.