Jhamb, Deepika, Amit Mittal, and Pankaj Sharma. “The Behavioural Consequences of Perceived Service Quality: A Study of the Indian Telecommunication Industry”. Business: Theory and Practice 21, no. 1 (May 26, 2020): 360-372. Accessed November 21, 2024. https://btp.vgtu.lt/index.php/BTP/article/view/11480.