Group-tacit knowledge and organisational effectiveness: analysis of effects using a mixed method approach
Abstract
Considering that most part of organisational operations depend on group effectiveness, yet there is scarcely any empirical study on the interactions between group-tacit knowledge and organisational effectiveness. In order to overcome this gap, this study involves a survey of 230 managers and other administrative & technical employees of the four major firm in the Global System for Mobile Communication (GSM) sub-market of Nigeria’s telecommunications industry. Data was gathered using a mixed method research approach. Correlation, Regression, Analysis of Variance (ANOVA) statistics and thematic analysis was carried out as means of testing the hypothesis for this research study. The findings showed that firms need to focus keenly on ideas of employees that are shared during conferences, team leaders’ mentoring role, collective reasoning over task and constantly hold strategic meetings that probe into developments arising in each functional unit of the organisation. These factors are shown to have a strong influence on organisational effectiveness.
Keyword : group-tacit knowledge, organisational knowledge, organisational effectiveness, telecommunication, knowledge management, mixed method research
How to Cite
Ibidunni, A. S., Olokundun, M. A., Motilewa, D. B., Atolagbe, T. M., & Osibanjo, O. A. (2018). Group-tacit knowledge and organisational effectiveness: analysis of effects using a mixed method approach. Business: Theory and Practice, 19, 135-145. https://doi.org/10.3846/btp.2018.14
This work is licensed under a Creative Commons Attribution 4.0 International License.
References
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Johnson RB, Onwuegbuzie AJ (2004) Mixed methods research: a research paradigm whose time has come. Educational Researcher 33 (7): 14-26. https://doi.org/10.3102/0013189X033007014
Kothari A, Rudman D, Dobbins M, Rouse M, Sibbald S, Ed-wards N (2012) The use of tacit and explicit knowledge in public health: a qualitative study. Implementation Science 7 (20): 1-12. https://doi.org/10.1186/1748-5908-7-20
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Kroeger A, Weber C (2015) Developing a conceptual framework for comparing social value creation. Academy Of Management Review 4015 (1): 43-70.
Li Y, Chang K-C, Chen H-G, Jiang JJ (2010) Software development team flexibility antecedents. Journal of System Software 83 (10): 1726-1734. https://doi.org/10.1016/j.jss.2010.04.077
Mahroeian H, Forozia A (2012) Challenges in managing tacit knowledge: a study on difficulties in diffusion of tacit know-ledge in organisations. International Journal of Business and Social Science3 (19): 303-308.
Matthews JR (2011) Assessing organisational effectiveness: the role of performance measures. The Library Quarterly: Information, Community, Policy 81 (1): 83-110.
Molina-Azorin JF (2012) Mixed methods research in strategic management: impact and applications. Organisational Research Methods 15 (1): 33-56. https://doi.org/10.1177/1094428110393023
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Nasimi MH, Nasimi S, Kasmaei MS, Kasmaei HS, Basirian F, Musapour H (2013) Knowledge and competitive advantage for organisations. Kuwait Chapter of Arabiam Journal of Business and Management Review 2 (5): 56-64. https://doi.org/10.12816/0001188
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Nonaka I, Toyama R, Konno N (2000) SECI, ba and leaders-hip: a unified model of dynamic knowledge creation. Long Range Planning 33: 4-34. https://doi.org/10.1016/S0024-6301(99)00115-6
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Selden SC, Sowa JE (2015) Voluntary turnover in nonprofit hu-man service organizations: the impact of high performance work practices. Human Service Organizations: Management, Leadership & Governance 39 (3): 182-207. https://doi.org/10. 1080/23303131.2015.1031416
Shiaw-Tong H, May-Chiun LB, Yin-Chai W (2016) Relationship between knowledge management and organizational performance: a test on SMEs in Malaysia. Procedia – Social and Behavioral Sciences 224: 184-189. https://doi.org/10.1016/j.sbspro.2016.05.438
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Swap W, Leonard D, Shields M, Abrams L (2001) Using mentoring and storytelling to transfer knowledge in the workplace. Journal of Management Information Systems 18 (1): 95-114. https://doi.org/10.1080/07421222.2001.11045668
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Yang J-T (2015) Effect of internal marketing on knowledge sharing and organisational effectiveness in the hotel industry. Total Quality Management and Business Excellence 26 (1): 76-92. https://doi.org/10.1080/14783363.2012.661131
Zavadskas EK, Govindan K, Antucheviciene J, Turskis Z (2016) Hybrid multiple criteria decision-making methods: a review of applications for sustainability issues. Economic Research-Ekonomska Istraživanja 29 (1): 857-887. https://doi.org/10.1080/1331677X.2016.1237302
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Zheng W, Ya n g B, McLean GN (2010) Linking organisational culture, structure, strategy, and organisational effectiveness: mediating role of knowledge management. Journal of Business Research63 (7): 763–771. https://doi.org/10.1016/j.jbusres.2009.06.005
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AgbimKC, Owutuamor ZB, Oriarewo GO (2013) Entrepreneurship development and tacit knowledge: exploring the link between entrepreneurial learning and individual know-how. Journal of Business Studies Quarterly 5 (2): 111-129.
Alabar TT, Egena O, Gbande RI (2014) Service quality and customer satisfaction in Nigerian mobile telephony. 3rd International Conference on Business, Management and Governance, IPEDR 82, Singapore.
Alsharoa M, Greggb D, Ramirez R (2017) Virtual team effectiveness: the role of knowledge sharing and trust. Information & Management 54: 479-490. https://doi.org/10.1016/j.im.2016.10.005
Awodoyin A, Osisanwo T, Adetoro N, Adeyemo I (2016) Knowledge sharing behaviour pattern analysis of academic librarians in Nigeria. Journal of Balkan Libraries Union 4 (1): 12-19.
Brown JD (2000) What is construct validity? Shiken: JALT Testing & Evaluation SIG Newsletter 4 (2): 8-12.
Chilton MA, Bloodgood JA (2007) The dimensions of tacit & explicit knowledge: a description and measure. Proceedings of the 40th Hawaii International Conference on System Sciences. https://doi.org/10.1109/HICSS.2007.524
Consumer Protection Council (CPC) (2010) The Nigerian consumer voice, April-June.
Cunningham JB (1977) Approaches to the evaluation of organizational effectiveness. Academy of Management Review 2: 463-474.
Daft RL (1995) Organization theory and design. 5th edition. Minneapolis/St. Paul: West Educational Publishing.
Dobrovolskienė N, Tvaronavičienė M, Tamošiūnienė R (2017) Tackling projects on sustainability: a Lithuanian case study. Entrepreneurship and Sustainability Issues4 (4): 477-488. https://doi.org/10.9770/jesi.2017.4.4(6)
Erden Z, Von Krogh G, Kim S (2012) Knowledge sharing in an online community of volunteers: the role of community munificence. European Management Review 9 (4): 213-227. https://doi.org/10.1111/j.1740-4762.2012.01039.x
Fei J, Chen S, Chen SL (2009) Organisational knowledge base and knowledge transfer in the shipping industry. Electronic Journal of Knowledge Management7 (3): 325-340.
Giedraitis A, Stašys R, Skirpstaitė R (2017) Management team development opportunities: a case of Lithuanian furniture company. Entrepreneurship and Sustainability Issues 5 (2): 212-222. https://doi.org/10.9770/jesi.2017.5.2(4)
Giti A, Suhaida bAK (2012) A review on the models of organisational effectiveness: a look at Cameron’s model in higher education. International Education Studies 5(2): 80-87.
Goffin K, Koners U (2011) Tacit knowledge, lessons learnt, and new product development. The Journal of Product Innovation Management 28 (2): 300-318. https://doi.org/10.1111/j.1540-5885.2010.00798.x
Gold AH, Malhotra A, Segars AH (2001) Knowledge management: an organisational capabilities perspective. Journal of Management Information Systems 18 (1): 185-214. https://doi.org/10.1080/07421222.2001.11045669
Hinton B (2003) Knowledge management and communities of practice: an experience from Rabobank Australia and New Zealand. International Food and Agribusiness Management Review 5 (3) http://ageconsearch.umn.edu/bitstream/34328/1/0503hi01.pdf
Hostle JS, Fields D (2010) Trust and tacit knowledge sharing and use. Journal of Knowledge Management 14 (1): 128-140. https://doi.org/10.1108/13673271011015615
Hsin-Kuang C, Chun-Hsiung L, Dorjgotov B (2012) The moderating effect of transformational leadership on knowledge management and organisational effectiveness. Social Behavior and Personality 40 (6): 1015-1024. https://doi.org/10.2224/sbp.2012.40.6.1015
Huang Y (2014) Measuring individual and organisational knowledge activities in academic libraries with multilevel analysis. The Journal of Academic Librarianship40 (5): 436-446. https://doi.org/10.1016/j.acalib.2014.06.010
Ibidunni AS, Ogunnaike OO, Abiodun AJ (2017) Extending the knowledge strategy concept: linking organizational knowledge with strategic orientations. Academy of Strategic Management Journal 16 (3): 1-11.
Jad SMM, Geravandi S, Mohammadi MJ, Alizadeh R, Sarvarian M, Rastegarimehr B, Afkar A, Yari AR, Momtazan M, Vali-pour A, Mahboubi M, Karimyan A, Mazraehkar A, Nejad AS, Mohammadi H (2017) The relationship between knowledge of leadership and knowledge management practices in the food industry in Kurdistan province, Iran. Data in Brief 15: 155-159. https://doi.org/10.1016/j.dib.2017.09.031
Jankalová M, Jankal R (2017) The assessment of corporate social responsibility: approaches analysis. Entrepreneurship and Sustainability Issues4 (4): 441-459. https://doi.org/10.9770/jesi.2017.4.4(4)
Jasimuddina SM, Naqshbandib MM (2018) Knowledge-oriented leadership and open innovation: role of knowledge management capability in France-based multinationals. International Business Review (in Press). https://doi.org/10.1016/j.ibusrev.2017.12.001
Johnson RB, Onwuegbuzie AJ (2004) Mixed methods research: a research paradigm whose time has come. Educational Researcher 33 (7): 14-26. https://doi.org/10.3102/0013189X033007014
Kothari A, Rudman D, Dobbins M, Rouse M, Sibbald S, Ed-wards N (2012) The use of tacit and explicit knowledge in public health: a qualitative study. Implementation Science 7 (20): 1-12. https://doi.org/10.1186/1748-5908-7-20
Kovacic I, Filzmoser M, Denk F (2014) Interdisciplinary design: influence of team structure on project success. Procedia – Social and Behavioral Sciences119: 549-556. https://doi.org/10.1016/j.sbspro.2014.03.061
Kroeger A, Weber C (2015) Developing a conceptual framework for comparing social value creation. Academy Of Management Review 4015 (1): 43-70.
Li Y, Chang K-C, Chen H-G, Jiang JJ (2010) Software development team flexibility antecedents. Journal of System Software 83 (10): 1726-1734. https://doi.org/10.1016/j.jss.2010.04.077
Mahroeian H, Forozia A (2012) Challenges in managing tacit knowledge: a study on difficulties in diffusion of tacit know-ledge in organisations. International Journal of Business and Social Science3 (19): 303-308.
Matthews JR (2011) Assessing organisational effectiveness: the role of performance measures. The Library Quarterly: Information, Community, Policy 81 (1): 83-110.
Molina-Azorin JF (2012) Mixed methods research in strategic management: impact and applications. Organisational Research Methods 15 (1): 33-56. https://doi.org/10.1177/1094428110393023
Naser V,Sajad R (2017) Does Web 2.0 utilisation lead to know-ledge quality, improvisational creativity, compositional creativity, and innovation in small and medium-sized enterprises? A sense-making perspective. Technology Analysis & Strategic Management 29 (4): 381-394. https://doi.org/10.1080/09537325.2016.1213806
Nasimi MH, Nasimi S, Kasmaei MS, Kasmaei HS, Basirian F, Musapour H (2013) Knowledge and competitive advantage for organisations. Kuwait Chapter of Arabiam Journal of Business and Management Review 2 (5): 56-64. https://doi.org/10.12816/0001188
Nemani RR (2009) Research methodologies used in knowledge management: a literature review. MWAIS 2009 Proceedings. Paper 13. http://aisel.aisnet.org/mwais2009/13
Nonaka I, Toyama R, Konno N (2000) SECI, ba and leaders-hip: a unified model of dynamic knowledge creation. Long Range Planning 33: 4-34. https://doi.org/10.1016/S0024-6301(99)00115-6
Obeidat BY, Tarhini A, Masa’deh R, Aqqad NO (2017) The impact of intellectual capital on innovation via the mediating role of knowledge management: a structural equation modelling approach. International Journal of Knowledge Management Studies 8 (3-4): 273-298. https://doi.org/10.1504/IJKMS.2017.087071
Oganisjana K, Svirina A, Surikova S, Grīnberga-Zālīte G, Kozlovskis K (2017) Engaging universities in social innovation research for understanding sustainability issues. Entrepreneurship and Sustainability Issues 5 (1): 9-22. https://doi.org/10.9770/jesi.2017.5.1(1)
Ogbari ME, Ibidunni AS, Ogunnaike OO, Olokundun MA, Amai-hian AB (2018) Comparative analysis of small business strategic orientation: implications for performance. Academy of Strategic Management Journal 17 (1): 1 1939-6104-17-1-164
Oghojafor ABE, Ladipo PKA, Ighomerebo SO, Odunewu VA (2014) Determinants of customer satisfaction and loyalty in the Nigerian telecommunications industry. British Journal of Marketing Studies 2 (5): 67-83.
Ojeka S, Iyoha F, Ibidunni A, Ayo C, Gberevbie D (2016) Role of e-Government in Nigeria’s tax system: strategy perspective to enhance compliance. 16th European Conference on e-Government, July 16-17, Ljubljana, Slovania.
Olaisen J, Revang O (2017) The dynamics of intellectual property rights for trust, knowledge sharing and innovation in project teams. International Journal of Information Management 37: 583-589. https://doi.org/10.1016/j.ijinfomgt.2017.05.012
Orlikowski WJ (2002) Knowing in practice: enacting a collective capability in distributed organizing. Organisation Science 13 (3): 249-273. https://doi.org/10.1287/orsc.13.3.249.2776
Osabuohien ES,Efobi UR (2012) Technology diffusion and economic progress in Africa: challenges and opportunities. Disruptive Technologies, Innovation and Global Redesign: Emerging Implications, 425-440. https://doi.org/10.4018/978-1-4666-0134-5.ch024
Pae HK (2012) Construct validity of the Pearson test of English academic: a multitrait-multimethod approach. Pearson language test http://pearsonpte.com/wp-content/uploads/2014/07/ResearchNoteConstructvalidityfinal2012-10-02gj.pdf
Pallant J (2005) SPSS Survival Manual, a step by step guide to data analysis using SPSS for Windows (Version 12). Allen & Unwin, Australia.
Pivar J, Malbašić I, Horvat J (2012) Literature analysis of transfer and learning tacit knowledge. Central European Conference on Information and Intelligence Systems, held September 19-21, Varaždin, Croatia, 138-493.
Plano Clark VL (2010) The adoption and practice of mixed methods: U.S. trends in federally funded health-related research. Qualitative Inquiry 16 (6): 428-440. https://doi.org/10.1177/1077800410364609
Rehman WU, Asghar N, Ahmad K (2015) Impact of KM practices on firms’ performance: a mediating role of business process capability and organizational learning. Pakistan Economic and Social Review 53 (1): 47-80.
Selden SC, Sowa JE (2015) Voluntary turnover in nonprofit hu-man service organizations: the impact of high performance work practices. Human Service Organizations: Management, Leadership & Governance 39 (3): 182-207. https://doi.org/10. 1080/23303131.2015.1031416
Shiaw-Tong H, May-Chiun LB, Yin-Chai W (2016) Relationship between knowledge management and organizational performance: a test on SMEs in Malaysia. Procedia – Social and Behavioral Sciences 224: 184-189. https://doi.org/10.1016/j.sbspro.2016.05.438
Stjepanović S, Tomić D, Škare M (2017) A new approach to measuring green GDP: a cross-country analysis. Entrepreneurship and Sustainability Issues4 (4): 574-590. https://doi.org/10.9770/jesi.2017.4.4(13)
Swap W, Leonard D, Shields M, Abrams L (2001) Using mentoring and storytelling to transfer knowledge in the workplace. Journal of Management Information Systems 18 (1): 95-114. https://doi.org/10.1080/07421222.2001.11045668
Swart J, Pye A (2003) Collective tacit knowledge: integrating categories in the process of organisational learning. Organisational Learning and Knowledge International Conference, Lancaster University.
Taylor B, Sinha G, Goshal T (2014) Research methodology: a guide for researchers in management and social sciences, New Delhi: India PHI Learning Private Limited.
Uchebulam P, Akinyele S, Ibidunni A (2015) Competitive strategies and performance of selected SMEs in Nigeria. Proceedings of the International Conference on African Development Issues 2015, Covenant University, Ota, Nigeria.
Urbancová H (2013) Competitive advantage achievement through innovation and knowledge. Journal of Competitiveness5 (1): 82-96. https://doi.org/10.7441/joc.2013.01.06
Weiner B (2007) Examining emotional diversity in the classroom: an attribution theorist considers the moral emotions. In: Schutz PA, Pekrun R (Eds) Emotion in education. San Diego, Ca: Academic Press, 75-88. https://doi.org/10.1016/B978-012372545-5/50006-X
Yang J-T (2015) Effect of internal marketing on knowledge sharing and organisational effectiveness in the hotel industry. Total Quality Management and Business Excellence 26 (1): 76-92. https://doi.org/10.1080/14783363.2012.661131
Zavadskas EK, Govindan K, Antucheviciene J, Turskis Z (2016) Hybrid multiple criteria decision-making methods: a review of applications for sustainability issues. Economic Research-Ekonomska Istraživanja 29 (1): 857-887. https://doi.org/10.1080/1331677X.2016.1237302
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