Aspects of quality evaluation in aviation maintenance

Abstract

This article deals with the review of the main parameters and assessment of a quality system. A quality assurance system and its management are of great importance to an aviation organization whether it is large or small. The final task of the quality system is to ensure the technical aircraft maintenance system at a high level of quality, to ensure airworthiness of the aircraft. In our days Total Quality Management (TQM), as a new philosophy, is gaining power in civil aviation. Seeking quality is vital for maintenance organization for such reasons as the survival of the organization and competitiveness in the market. TQM is directly connected with the ISO 9000:2000 series standard implementation and involves many other parameters such as the qualifications of personnel and training. As an instrument for control, an audit, done by themselves or by an outside company, is indicated. During civil aviation maintenance organization quality evaluation performance, quality and safety parameters were indicated using FAA and JAA requirements and ISO 9000 series for maintenance organizations. All parameters presented in the appendix of this article. Since one of the most significant things in a quality system is the audit, statistical methods to evaluate the results of an audit are presented in the article.

First Published Online: 14 Oct 2010

Keyword : quality, total quality management, quality and safety parameters, audit, quality improvement, statistical analysis