Benchmarking of maintenance and service processes in air traffic control systems

Abstract

A theoretical analysis and benchmark was performed to develop a service model for air traffic control (ATC) systems. Based on a survey of theoretical methods and approaches for ATC maintenance processing in relation to traditional and European harmonised ATC parameters, a structured analysis and evaluation of the problem was performed at an international ATC organisation. The research was performed with parameter-oriented comparison. The results of the research were used in a process maturity assessment and key performance indicator (KPI) system. An ATC-specific maintenance process maturity method based on ISO/IEC Standard 15504 was developed for the process of analysis. The results can be used to develop an ATC service maintenance model as part of an air transport system model (macro model) and to develop an ATC service model and KPI system (micro model).

First published online: 01 Jul 2013

Keyword : air traffic control system, maturity assessment, service modelling, KPI system